Refund policy

Thank you for shopping with us! We strive to ensure our customers are satisfied with their purchases. Please review our return policy below:

No Returns on Opened Goods
We do not accept returns or exchanges on any items that have been opened or used. Once the product packaging has been opened, the item is no longer eligible for return.

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 2 days of receiving your order. We will assess the issue and, if applicable, provide a replacement .
Return Process

To initiate a return for eligible items, please contact our customer service team at +263783577594.

Items must be returned in their original, unopened condition, with all packaging and labels intact.

Non-Returnable Items
Items that have been opened, used, or altered are not eligible for exchange. This policy ensures that all products we sell meet our high-quality standards for the safety and satisfaction of our customers.

If you have any questions or concerns about your order, please don't hesitate to reach out.